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Link: Robot overlords, AI… and a cup of tea: Automation in collections - presented by Indigo Cloud
In this discussion, Indigo Cloud delve into the challenges and opportunities presented by AI, cloud services, and technology in the debt collection sector. They emphasize the importance of laying a solid foundation, focusing on customer-centric approaches, and leveraging cloud-based systems for scalability and cost management. The conversation touches upon the need for secure infrastructure, automation capabilities, and the potential risks associated with outdated technology.
Key Points
The "squeeze middle" phenomenon in 2008 has led to increasing costs and debt, necessitating process flexibility and split testing.
Customer-centricity and enabling reporting are crucial for debt collection operations.
Biased data sets and limited access to niche data pose challenges in developing AI and machine learning models.
Cloud-based systems offer sc...
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