KevinStillConsulting

October 2023 Update – Regulatory Support: Making journeys better… including digitally

Kevin Still and Chris Warburton discuss the some of the topics and obserations that have come up at recent industry events from Fournet and StepChange around Vulnerability and Consumer Duty. Materials and more detailed discussion has also been posted within the training portals. Access below. Consumer Duty – UK Management TrainingConsumer Vulnerability – UK Employees and Manager in Collections Training

October 2023 Update – Latest status and observations industry events

Kevin Still and Chris Warburton discuss the some of the topics and obserations that have come up at recent industry events from Fournet and StepChange around Vulnerability and Consumer Duty. Materials and more detailed discussion has also been posted within the training portals. Access below. Consumer Duty – UK Management TrainingConsumer Vulnerability – UK Employees and Manager in Collections Training

October 2023 Update – Latest status and observations industry events [FULL VIDEO]

Kevin Still and Chris Warburton discuss the some of the topics and obserations that have come up at recent industry events from Fournet and StepChange around Vulnerability and Consumer Duty. Materials and more detailed discussion has also been posted within the training portals. Access below. Consumer Duty – UK Management TrainingConsumer Vulnerability – UK Employees and Manager in Collections Training

[INSIGHTS]: Rising Inflation, Interest Rates, and Housing Market Concerns

This week Kevin and Chris, discussed the recent inflation figures, which exceeded expectations at 8.7% and the rise in interest rates. All of this puts additional pressure on consumers and will have an impact on the housing market, impacting new and different demographics in terms of affordability. The Financial Conduct Authority’s efforts to address borrowers in financial difficulty are to be welcomed, emphasizing the need for tailored and proactive approaches. However, there is a lot going on into the summer… Read more

Navigating Recent Regulations: Debt Packagers, Borrowers in Financial Difficulty, and the Consumer Duty

In this discussion, Kevin and Chris address the recent regulations and guidelines concerning debt packages, debt collectors, and borrowers in financial difficulty. They explore the Debt Packagers Rules, which aim to address bad practices of certain firms that refer consumers to IVA providers for significant fees. However, there are concerns about unintended consequences and the impact on the broader debt counseling community. The conversation also touches on the upcoming Consumer Duty regulations, the need for consistency between regulators, and the… Read more

[INSIGHTS]: Challenges in Tailoring Support – FCA CP 23/13 and £47m of redress

Shortcomings in customer support and due diligence within the financial industry, have resulted in redress. There is an importance for tailoring support, responding to vulnerability disclosures, and engaging customers effectively. Is this flagging the type of review and action that will happen once the onsumer Duty goes live? More Insight: Sign up and sign into our Consumer Duty portal here [it’s free]