Digital Adoption: Insights from Canada, the US and the UK
Sam Andary explores the evolving landscape of collections and recoveries in the financial services industry, focusing on trends and innovations across different markets, particularly in the wake of the COVID-19 pandemic.
This discussion features insights on the adoption of digital technologies, the professionalization of collections practices, and the varying approaches between the US, Canada, and the UK.
Key themes include the integration of AI and machine learning, the impact of economic factors on collections, and the regulatory challenges faced by… Read more