Revolutionising Customer Service: Future of AI and Chatbots

Evolution and the Future of Collections Tech

Embracing a Digital-First Strategy

Navigating the Future: Riding the wave of uncertainty

Voice Analytics: Transformation and AI

Voice Analytics: Transformation and AI

Real World Applications of Conversational AI

Effective PR: Shaping Financial Services (and Collections)

EVENT SUMMARY ¦ NPL Global 2024

INSIGHTS ¦ Quantum Technology for Financial Services

EVENT SUMMARY+ ¦ Behavioural Science and its use in Collections

EVENT SUMMARY ¦ Quantum Tech 2024 – Use Cases

EVENT SUMMARY ¦ Quantum Tech 2024 – Quantum Computing

EVENT SUMMARY ¦ Quantum Tech 2024 – Quantum Cryptography

INSIGHTS ¦ The psychological toll of local and national government debt collection practices

INSIGHTS ¦ Financial Health Report 2024

INSIGHTS ¦ How debt collection practices cause psychological harm

EVENT SUMMARY ¦ StepChange Connected 2024

Where’s my Cheese?

Embracing thinking… carefully

The Future? From the Back of the Bus?

Making a Pitch for Excellence

Less of a Blur – more surge pricing

Spring out of Summer

… so boring

A Japanese lesson… or two