RO-AR.com: Podcasts

Access the full podcast series here Key Take Aways Consumers are feeling less loyal to brands, with 67% in the UK… Read More »Podcast ¦ Punk CX: The ongoing decline of brand loyalty, what’s driving it and what should be done about it – Interview with Simon Morris of ServiceNow

Access the full podcast series here Key Takeaways Understanding how modern world objects shape our behaviour and thinking The importance of… Read More »Podcast ¦ Next In Queue: Connections featuring Lynn Hunsaker

Access the full podcast series here Key Takeaways Innovation in the collections industry is driven by a need for greater… Read More »Podcast ¦ RO-AR.com: Buzzwords or Real Solutions What really matters

Access the full podcast series here Key Takeaways The future of leadership requires a shift towards authentic, transparent, values-driven leadership. Collective… Read More »Podcast ¦ Informing Choices: 21st Century Leadership with Cat Barnard

Access the full podcast series here Key Takeaways Transitioning from an agent to a team leader in the contact centre industry… Read More »Podcast ¦ Get out of wrap: 193 Jordan Powell on the transition from Agent to Team Leader

Access the full podcast series here Key Takeaways Prioritising empathy and empowerment in customer experience can lead to increased customer satisfaction… Read More »Podcast ¦ CX Passport: The one with the CX tasting menu – Courtney LeBlanc CX OpenToWork E174

Access the full podcast series here Key Takeaways Customer retention and customer loyalty are different concepts, with loyalty requiring an emotional… Read More »Podcast ¦ Next In Queue: They’ve Done Studies, You Know featuring Graham Hill

Access the full podcast series here Key Takeaways Emphasising customer centricity can help build brand loyalty, even in the collections industry.… Read More »Podcast ¦ Collecting Thoughts: Keeping Repeat Business with Robert Fagan

Access the full podcast series here Key Takeaways The Welsh contact centre industry has evolved over the past two decades, focusing… Read More »Podcast ¦ CX Files: Sandra Busby – Cnect Wales – ‘Welcome to Wrexham’ Could Lead To More CX in Wales

Access the full podcast series here Key Takeaways Early Training: Customer support training from a young age can have a lasting… Read More »Podcast ¦ CX Passport: The one with the CX maven – Sarah Hatter CX Maven & Creator of ElevateCX E173