RO-AR.com: Podcasts

Access the full podcast series here Key Takeaways The hidden revenue in a customer base can be unlocked by focusing on… Read More »Podcast ¦ CX Passport: The one with the hidden customer revenue – Anita Toth The Hidden Revenue Hunter E175

Access the full podcast series here Key Take Aways The customer isn't always right, and businesses shouldn't just blindly follow customer… Read More »Podcast ¦ Punk CX: The customer isn’t always right – Interview with Daphne Costa Lopes of Hubspot

Access the full podcast series here Key Takeaways 60-70% of calls now require identity checks, taking on average 44 seconds to… Read More »Podcast ¦ Get out of wrap: 197 GOOW TV – Are agents being asked to come back in to Contact Centres

Access the full podcast series here Key Takeaways Digital transformation in collections is at different stages across organisations, with varying… Read More »Podcast ¦ RO-AR.com: The Digital Shift Collections Strategies for a New Era

Access the full podcast series here Key Takeaways A leader in a CX team plays a crucial role in driving communication… Read More »Podcast ¦ CX Passport: The one with the epochal growth – Sarah Caminiti Head of US Customer Service at abcam E176

Access the full podcast series here Key Takeaways Training in contact centres should focus more on education rather than just job-related… Read More »Podcast ¦ Get out of wrap: 194 – GOOW TV on Training & Agent In-Call Knowledge

Access the full podcast series here Key Takeaways Cultural fit is a crucial factor when choosing an outsourcing partner, even more… Read More »Podcast ¦ CX Files: Leigh Hopwood – CCMA – CX From The Buyer’s Perspective

Access the full podcast series here Key Takeaways Inclusive workplaces are crucial for fostering diversity in gender, culture, and age. Organisations… Read More »Podcast ¦ Informing Choices: Inclusive Workplaces – Nurturing Culturally Dynamic, Multi-Generational Workplaces with Cat Barnard

Access the full podcast series here Key Takeaways Accessible numbers are those presented in a way that is easy for everyone… Read More »Podcast ¦ Vulnerability Matters: Episode 23 – The secret life of accessible numbers with Laura Parker and Chris Fitch

Access the full podcast series here Key Takeaways Participating in the European Contact Centre and Customer Service Awards can provide valuable… Read More »Podcast ¦ Get out of wrap: 195 – The ECCCSA’s with new Chair of the Judges – Moira Clark and Director of Operations – Jackie Pringle