RO-AR.com: Podcasts

Access the full podcast series here Key Takeaways Building relationships with members is crucial for maintaining brand loyalty in the credit… Read More »Podcast ¦ Collecting Thoughts: From Service Rep to CEO

Access the full podcast series here Key Takeaways Bridging the gap between technologists and business leaders is crucial in driving innovation… Read More »Podcast ¦ CX Passport: The one with the total experience – Robby Cloninger VP Consulting, Digital Experience at FPT Software E180

Access the full podcast series here Key Takeaways Scaling a support team in a highly technical environment requires a unique approach… Read More »Podcast ¦ Next In Queue: You’re Gonna Need a Bigger Boat featuring Charlotte Ward

Access the full podcast series here Key Takeaways The importance of understanding the customer perspective and avoiding the curse of knowledge… Read More »Podcast ¦ CX Passport: The one with the catalyst (not crusader) – Megan Burns Founder Experience Enterprises E179

Access the full podcast series here Key Takeaways Performance management should focus on behaviours and outcomes, not just numbers and targets.… Read More »Podcast ¦ Get out of wrap: GOOW TV Panel – Performance Management

Access the full podcast series here Key Take Aways Automation and AI are becoming more important than competitive salaries for customer… Read More »Podcast ¦ Punk CX: Agents view agent-assist technology as more important than a competitive salary – Interview with Gopi Polavarapu at Kore.ai

Access the full podcast series here Key Takeaways EvaluAgent Focus: Emphasizes outcomes derived from AI rather than merely selling AI as… Read More »Podcast ¦ Get out of wrap: 198 – Nadine Edmondson of Evaluagent on maximising QA & NPS

Access the full podcast series here Key Takeaways Trust is built on credibility, reliability, intimacy, and self-orientation. Building trust is essential… Read More »Podcast ¦ Next In Queue: We Don’t Need Another Hero featuring Mark Slatin

Access the full podcast series here Key Takeaways Resilience is a learnable skill that can be developed through creating a customised… Read More »Podcast ¦ CX Passport: The one with the customized resiliency kit – Sangeetha Rai VP Customer Success Northwestern Mutual E177

Access the full podcast series here Key Take Aways Marketing approaches need to leverage the unconscious mind, which influences 95% of… Read More »Podcast ¦ Punk CX: The Brand Connectome™ and why we are doing marketing all wrong – Interview with Leslie Zane