RO-AR.com: Podcasts

Access the full podcast series here Key Takeaways Understanding the emotional landscape: Recognising the emotions of customers facing terminal illness is… Read More »Podcast ¦ Vulnerability Matters: Episode 26 -Just what do I say to a terminally ill customer With David Williams from Marie Curie

Access the full podcast series here Key Takeaways Simplifying processes and removing friction can significantly enhance customer experiences. It is important… Read More »Podcast ¦ CX Passport: The one with the AgileCX – Lauren Feehrer Founder and President of LoyaltyCraft Consulting E182

Access the full podcast series here Key Takeaways The fundraising dynamic has shifted, with only 20% of companies currently in… Read More »Podcast ¦ RO-AR.com: Funding and how to think about growing your business

Access the full podcast series here Key Takeaways The landscape of CX technology has evolved significantly over the past two decades,… Read More »Podcast ¦ CX Files: Michael Clark – CXTT Consulting – The Tech That Makes CX Work

Access the full podcast series here Key Takeaways The podcast emphasises the importance of understanding gender biases embedded in technology, particularly… Read More »Podcast ¦ Informing Choices: AI in the Future of Gender Equality with Alex Whittington

Access the full podcast series here Key Takeaways Deep Customer Understanding: Connie Kulture emphasises the importance of deep customer understanding as… Read More »Podcast ¦ Punk CX: Building customer loyalty and a human connection in an increasingly competitive landscape – Interview with Conny Kalcher of Zurich Insurance

Access the full podcast series here Key Takeaways The "Get Out of Wrap" podcast has reached a significant milestone of 200… Read More »Podcast ¦ Get out of wrap: 200 – The 200th episode of Get Out of Wrap

Access the full podcast series here Key Takeaways Understanding the distinctions between artificial intelligence (AI), machine learning (ML), and data science… Read More »Podcast ¦ Better Debt: AI and Machine Learning Masterclass

Access the full podcast series here Key Takeaways Tara Desai is the Director of Product Marketing for martech and ad tech… Read More »Podcast ¦ Punk CX: If it matters for your customer, it’s important – Interview with Tara DeZao, Simon Thorpe and James Dodkins of Pega

Access the full podcast series here Key Takeaways The Consumer Duty regulation has shifted focus towards customer centricity and achieving good… Read More »Podcast ¦ Get out of wrap: 199 Helen & Pete of BPA Quality on Consumer Duty one year on