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Podcast ¦ CX Diaries: Mastering Cultural Transformation and Leadership with Steve Bent from Gallagher Culture Change Consulting
Access the full podcast series here Summary Steve Bent, Client Director of Culture Change Consulting, discusses the importance of culture change… Read More »Podcast ¦ CX Diaries: Mastering Cultural Transformation and Leadership with Steve Bent from Gallagher Culture Change Consulting
Podcast ¦ Get Out of Wrap: 183 Chris Mounce of Evaluagent on the launch of a new service & all things quality
Access the full podcast series here Summary In this podcast episode, the host interviews Chris Mounts, a quality and coaching specialist… Read More »Podcast ¦ Get Out of Wrap: 183 Chris Mounce of Evaluagent on the launch of a new service & all things quality
Podcast ¦ RO-AR.com : RO-AR.com : Helping Customers and Clients with Service Visits and Data
Access the full podcast series here Summary In this podcast, Chris interviews Gary Jones, the managing director of Verify, a… Read More »Podcast ¦ RO-AR.com : RO-AR.com : Helping Customers and Clients with Service Visits and Data
Podcast ¦ PunkCX : Punk CX: The frontline is where you connect EX and CX together in a very natural way – Interview with Joe Tyrell of Medallia
Access the full podcast series here Summary Joe Tyrell, CEO of Medallia, discusses the importance of employee experience and its connection… Read More »Podcast ¦ PunkCX : Punk CX: The frontline is where you connect EX and CX together in a very natural way – Interview with Joe Tyrell of Medallia
Podcast ¦ CX Passport: The one with the eyes and ears of your brand – Milagros Gonzales, Ambassador Marketing Manager Gorgias E154
Access the full podcast series here Summary Meili Gonzalez, Brand Business and Content Specialist at Gorgeous, discusses the importance of experience… Read More »Podcast ¦ CX Passport: The one with the eyes and ears of your brand – Milagros Gonzales, Ambassador Marketing Manager Gorgias E154
Podcast ¦ RO-AR.com : RO-AR.com : Enhancing Communications Clarity – Peter Wordsworth, Consumer Duty Services
Access the full podcast series here Summary In this podcast, Peter Wordsworth, the director of consumer duty services, discusses the… Read More »Podcast ¦ RO-AR.com : RO-AR.com : Enhancing Communications Clarity – Peter Wordsworth, Consumer Duty Services
Podcast ¦ RO-AR.com : RO-AR.com : A new era of money management Changing generational views
Access the full podcast series here Summary This conversation is a podcast interview with Bob Winnington, CEO of the Money… Read More »Podcast ¦ RO-AR.com : RO-AR.com : A new era of money management Changing generational views
Podcast ¦ Get Out of Wrap: 182 – Steven Miller – multiple award winning WFM & Planning Manager
Access the full podcast series here Summary In this podcast episode, Stephen Miller, a Resource and Capacity Manager at benenden health,… Read More »Podcast ¦ Get Out of Wrap: 182 – Steven Miller – multiple award winning WFM & Planning Manager
Podcast ¦ CX Diaries: The Art of Transitioning to Outsourced Contact Centres with Ray Biggs Navigating Challenges and Embracing Change in Customer Service
Access the full podcast series here Summary: In this podcast episode, Ray Biggs, Chief Operating Officer at venture Ray, discusses his… Read More »Podcast ¦ CX Diaries: The Art of Transitioning to Outsourced Contact Centres with Ray Biggs Navigating Challenges and Embracing Change in Customer Service
Podcast ¦ What the Future : Linkedin Fireside Chat – with Joanne Smalley
Access the full podcast series here Summary In this podcast episode, Ian Parry interviews Joanne Smalley, an industry expert on using… Read More »Podcast ¦ What the Future : Linkedin Fireside Chat – with Joanne Smalley