RO-AR Podcast: Access here
Podcast ¦ CX Files: Steve Mosser – Sensée – Flexible WFM & Total Footprint Optimization
Access the full podcast series here Summary: This podcast episode features an interview with Steve Masa, the Chief Executive and Head… Read More »Podcast ¦ CX Files: Steve Mosser – Sensée – Flexible WFM & Total Footprint Optimization
Podcast ¦ Punk CX: The Generative AI landscape The good, the bad and the boring – Interview with Don Schuerman of Pega
Access the full podcast series here Welcome to the punk CX podcast Welcome to the punk CX podcast. My name is… Read More »Podcast ¦ Punk CX: The Generative AI landscape The good, the bad and the boring – Interview with Don Schuerman of Pega
Podcast ¦ Informing Choices: The Fragmentation of Global Systems with Cat Barnard
Access the full podcast series here Summary This podcast episode explores the fragmentation of global systems in the context of globalization… Read More »Podcast ¦ Informing Choices: The Fragmentation of Global Systems with Cat Barnard
Podcast ¦ CX Passport: The one with the customer support great day – Jordan Hooker CX OpenToWork E166
Access the full podcast series here Summary Jordan Hooker, a customer experience specialist with over a decade of experience, shares his… Read More »Podcast ¦ CX Passport: The one with the customer support great day – Jordan Hooker CX OpenToWork E166
Podcast ¦ Informing Choices: Industry 4.0 – The Unstoppable March of Technology with Cat Barnard
Access the full podcast series here Podcast Summary: The Unstoppable March of Technology in Industry 4.0 Welcome to the latest episode… Read More »Podcast ¦ Informing Choices: Industry 4.0 – The Unstoppable March of Technology with Cat Barnard
Podcast ¦ RO-AR.com: Clouds, Calls, and the AI Revolution – Contact Centre Edition
Access the full podcast series here Summary In this podcast, Fred Stacy, CEO of Cloud Tech Gurus, discusses the technology… Read More »Podcast ¦ RO-AR.com: Clouds, Calls, and the AI Revolution – Contact Centre Edition
Podcast ¦ CX Passport: The one where org design gets in the way – Silvana Buljan Executive Director Bond EMEA E165
Access the full podcast series here Summary In this podcast episode, the guest speaker discusses the concept of customer centricity and… Read More »Podcast ¦ CX Passport: The one where org design gets in the way – Silvana Buljan Executive Director Bond EMEA E165
Podcast ¦ Next In Queue: If Droids Could Think There’d Be None of Us Here featuring Luke Jamieson
Access the full podcast series here Podcast Summary: AI and the Future of Customer Experience In this podcast episode, Luke Jameson… Read More »Podcast ¦ Next In Queue: If Droids Could Think There’d Be None of Us Here featuring Luke Jamieson
Podcast ¦ Vulnerability Matters: Episode 18 – Dependency with Jamie Compton-Rea and Chris Fitch
Access the full podcast series here Summary This podcast episode discusses the issue of dependency beyond drugs, alcohol, and gambling. The… Read More »Podcast ¦ Vulnerability Matters: Episode 18 – Dependency with Jamie Compton-Rea and Chris Fitch
Podcast ¦ Get out of wrap: 189 Sandra Thompson on Emotional Intelligence pt.1
Access the full podcast series here Summary In this podcast episode, Sondra Thompson, an empathy expert and founder of AI Evolution,… Read More »Podcast ¦ Get out of wrap: 189 Sandra Thompson on Emotional Intelligence pt.1