RO-AR.com: Podcasts

Access the full podcast series here Key Takeaways The CX movement has negatively impacted customer experience due to its overemphasis and… Read More »Podcast ¦ Next In Queue: May I See Your Rental Agreement featuring Amas Tenumah

Access the full podcast series here Key Takeaways Building relationships with members is crucial for maintaining brand loyalty in the credit… Read More »Podcast ¦ Collecting Thoughts: From Service Rep to CEO

Access the full podcast series here Key Takeaways Bridging the gap between technologists and business leaders is crucial in driving innovation… Read More »Podcast ¦ CX Passport: The one with the total experience – Robby Cloninger VP Consulting, Digital Experience at FPT Software E180

Access the full podcast series here Key Takeaways Scaling a support team in a highly technical environment requires a unique approach… Read More »Podcast ¦ Next In Queue: You’re Gonna Need a Bigger Boat featuring Charlotte Ward

Access the full podcast series here Key Takeaways The importance of understanding the customer perspective and avoiding the curse of knowledge… Read More »Podcast ¦ CX Passport: The one with the catalyst (not crusader) – Megan Burns Founder Experience Enterprises E179

Access the full podcast series here Key Takeaways Performance management should focus on behaviours and outcomes, not just numbers and targets.… Read More »Podcast ¦ Get out of wrap: GOOW TV Panel – Performance Management

Access the full podcast series here Key Take Aways Automation and AI are becoming more important than competitive salaries for customer… Read More »Podcast ¦ Punk CX: Agents view agent-assist technology as more important than a competitive salary – Interview with Gopi Polavarapu at Kore.ai

Access the full podcast series here Key Takeaways EvaluAgent Focus: Emphasizes outcomes derived from AI rather than merely selling AI as… Read More »Podcast ¦ Get out of wrap: 198 – Nadine Edmondson of Evaluagent on maximising QA & NPS

Access the full podcast series here Key Takeaways Trust is built on credibility, reliability, intimacy, and self-orientation. Building trust is essential… Read More »Podcast ¦ Next In Queue: We Don’t Need Another Hero featuring Mark Slatin

Access the full podcast series here Key Takeaways Resilience is a learnable skill that can be developed through creating a customised… Read More »Podcast ¦ CX Passport: The one with the customized resiliency kit – Sangeetha Rai VP Customer Success Northwestern Mutual E177