RO-AR Podcast: Access here
Podcast ¦ CX Files: Alexandra da Silva Rodrigues – Generator & Freehand Hotels – Supporting Multilingual Customer CX In Hotels
Access the full podcast series here Key Takeaways Cultural Affinity: Essential in managing multilingual customer support, as customers expect high-quality service… Read More »Podcast ¦ CX Files: Alexandra da Silva Rodrigues – Generator & Freehand Hotels – Supporting Multilingual Customer CX In Hotels
Podcast ¦ Next In Queue: You Give Me One Shot featuring Bryce Cressy
Access the full podcast series here Key Takeaways FOMO (Fear of Missing Out): A significant driving force behind many modern decisions,… Read More »Podcast ¦ Next In Queue: You Give Me One Shot featuring Bryce Cressy
Podcast ¦ Get out of wrap: 192 – GOOW TV – 25th June
Access the full podcast series here Key Takeaways Customer Loyalty Influences: Factors such as customer feelings, convenience, effort, ease of use,… Read More »Podcast ¦ Get out of wrap: 192 – GOOW TV – 25th June
Podcast ¦ Informing Choices: Climate Chaos – Building Business Sustainability for the Future of Work with Cat Barnard
Access the full podcast series here Key Takeaways The relationship between work and climate sustainability is complex and intertwined, requiring a… Read More »Podcast ¦ Informing Choices: Climate Chaos – Building Business Sustainability for the Future of Work with Cat Barnard
Podcast ¦ Punk CX: We’ve only just scratched the surface of artificial intelligence – Interview with Peter van der Putten of Pega
Access the full podcast series here Key Take Aways Generative AI is just one aspect of the AI landscape, with left… Read More »Podcast ¦ Punk CX: We’ve only just scratched the surface of artificial intelligence – Interview with Peter van der Putten of Pega
Podcast ¦ Punk CX: Listening and taking action at scale – Interview with Ron Secrist of Citi and Christina Sansone of Dish
Access the full podcast series here Key Takeaways: Transformation of CX Program: Qualtrics has significantly transformed City Citibank's customer experience (CX)… Read More »Podcast ¦ Punk CX: Listening and taking action at scale – Interview with Ron Secrist of Citi and Christina Sansone of Dish
Podcast ¦ Vulnerability Matters: Episode 22 – Am I making things better for disabled customers with Kathryn Townsend and Chris Fitch
Access the full podcast series here Key Takeaways Catherine Townsend focused on three key priorities during her tenure as the disability… Read More »Podcast ¦ Vulnerability Matters: Episode 22 – Am I making things better for disabled customers with Kathryn Townsend and Chris Fitch
Podcast ¦ Collecting Thoughts: Omnichannel Communication in Collections
Access the full podcast series here Key Takeaways from the Podcast on the Financial Services Industry During COVID-19: The COVID-19 pandemic… Read More »Podcast ¦ Collecting Thoughts: Omnichannel Communication in Collections
Podcast ¦ CX Passport: The one with the Severance TV lessons – Michael Mattson Chief Empathy Officer at Walk A Mile E172
Access the full podcast series here Key Takeaways Building a Strong Foundation: A robust understanding of customers is essential for companies… Read More »Podcast ¦ CX Passport: The one with the Severance TV lessons – Michael Mattson Chief Empathy Officer at Walk A Mile E172
Podcast ¦ CX Files: Andreas Helland – Atender Group- Delivering Nordics CX From Málaga In Spain
Access the full podcast series here Key Takeaways Andreas Helland co-founded Attender Group in Malaga, Spain, to offer multilingual customer service,… Read More »Podcast ¦ CX Files: Andreas Helland – Atender Group- Delivering Nordics CX From Málaga In Spain