RO-AR.com: Podcasts

Access the full podcast series here Key Takeaways Understanding customer-defined value is crucial for service providers, as their definition of value… Read More »Podcast ¦ CX Passport: The one with the shepherds of CX – Rachel Sheriff Chief Customer Officer at Recurly E199

Access the full podcast series here Key Takeaways AI Integration: AI proxies are increasingly used in customer service, enabling consumers to… Read More »Podcast ¦ Next In Queue: Defend the Frontier featuring John Walter

Access the full podcast series here Key Takeaways Transparent Culture in Customer Support: Kenji Hayward stresses the importance of fostering a… Read More »Podcast ¦ Punk CX: We got everyone involved in support and made our customer support metrics public – Interview with Kenji Hayward of Front

Access the full podcast series here Key Takeaways Highly Favoured Destination: Mexico continues to be a prime location for customer experience… Read More »Podcast ¦ CX Files: Veronica Richards – CALLS – Servicio Estelar Navigating Customer Care in Mexico

Access the full podcast series here Key Takeaways Companies are underestimating the transformative impact of generative AI on customer experience (CX)… Read More »Podcast ¦ CX Files: BONUS CX In 2025 Discussion

Access the full podcast series here Key Takeaways Prioritising Customer Experience: Crucial for businesses to remain competitive and relevant in the… Read More »Podcast ¦ CX Passport: 200!!! The one with the scene setting – Michelle Pascoe E200

Access the full podcast series here Key Takeaways Robotic Process Automation (RPA) has evolved from early workflow automation technologies, which… Read More »Podcast ¦ RO-AR.com: AI, Automation, and Autonomous Agents

Access the full podcast series here Key Takeaways Access to Support: A significant gap exists in the access to debt… Read More »Podcast ¦ RO-AR.com: Digital Solutions for Financial Support

Access the full podcast series here Key Takeaways Complementing the SDGs: The Inner Development Goals (IDGs) enhance the United Nations Sustainable… Read More »Podcast ¦ Informing Choices: Realising UN SDGs through Inner Development Goals (IDGs) with Paula DosSantos Papel

Access the full podcast series here Key Takeaways Community Engagement & Workforce Morale: The importance of community engagement and support in… Read More »Podcast ¦ Get out of wrap: 213 – The first Get Out of Wrap TV of 2025