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Podcast Link: Debt Talk
Summary
In this podcast discussion, the team delve into the world of debt advisory, the consumer duty, and related challenges. They emphasize the importance of raising awareness about free debt advice sources, enhancing the consumer duty to ensure clients understand their options, and streamlining the customer journey in debt advisory services. The conversation also touches on the significance of flexibility in debt solutions during a cost of living crisis and the limitations of call recordings in capturing the full picture of debt advisory interactions.
Key Points and Ideas:
Raising awareness of free debt advice sources is crucial to help individuals in financial difficulty.
Creditors need to take more proactive steps to inform clients about available debt advice options.
Streamlining the customer journey in debt advisory services can improve client outcomes.
Flexibility in debt solutions is essential, especia...
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