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Key Takeaways
Catherine Townsend focused on three key priorities during her tenure as the disability and access ambassador for banking: cognitive impairment, support for Deaf customers, and enhancing the overall experience for disabled customers.
She achieved significant progress in improving accessibility for Deaf customers by convening industry groups, sharing best practices, and promoting awareness.
The initiatives targeted at Deaf customers led to measurable enhancements and increased collaboration across various firms in the banking industry.
Catherine highlighted the critical importance of involving disabled voices in decision-making processes and prioritising accessibility within the financial services sector.
Key Statistics
Approximately 12 million people in the UK are affected by hearing loss, underlining the substantial impact of accessibility enhancements for Deaf customers.
Key Discussion Points
The importance of focusing on spec...
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