PODCAST ¦ Roundup – 17-07-2024

-> Podcast ¦ Get out of wrap: 194 – GOOW TV on Training & Agent In-Call Knowledge

-> Podcast ¦ CX Files: Leigh Hopwood – CCMA – CX From The Buyer’s Perspective

-> Podcast ¦ Informing Choices: Inclusive Workplaces – Nurturing Culturally Dynamic, Multi-Generational Workplaces with Cat Barnard

-> Podcast ¦ Next In Queue: Connections featuring Lynn Hunsaker

-> Podcast ¦ Vulnerability Matters: Episode 23 – The secret life of accessible numbers with Laura Parker and Chris Fitch

-> Podcast ¦ Get out of wrap: 195 – The ECCCSA’s with new Chair of the Judges – Moira Clark and Director of Operations – Jackie Pringle

-> Podcast ¦ Punk CX: The ongoing decline of brand loyalty, what’s driving it and what should be done about it – Interview with Simon Morris of ServiceNow