Access the full podcast series here
Summary
Joe Tyrell, CEO of Medallia, discusses the importance of employee experience and its connection to customer satisfaction. He emphasizes the need for companies to focus on a few critical KPIs rather than being overwhelmed by too much data. Tyrell also highlights the impact of generative AI on the future of customer experience, noting that companies need to identify specific use cases where the value is high and the risk is low. He believes that AI has the potential to make a game-changing impact on personalized experiences.
Key Points
Understanding employee engagement is crucial for improving customer satisfaction.
Companies are beginning to focus on a few critical KPIs to avoid data overload.
Consolidation of systems is important to eliminate data silos and improve data analysis.
Generative AI has generated a lot of hype, but companies are still figuring out how to deploy it effectively.
Predictive AI has the potential to change t...
Access this content for FREE by signing up for ROAR Membership.
Join with a Basic (free) or Plus membership (for extra features).
Create an account by clicking here or if you have an account sign in below.