Podcast ¦ Punk CX: We’ve only just scratched the surface of artificial intelligence – Interview with Peter van der Putten of Pega

Access the full podcast series here

Key Take Aways

Generative AI is just one aspect of the AI landscape, with left brain AI being equally important in decision-making and process optimization.
The future of AI involves creating more autonomous systems that can reason, plan, and execute tasks without human intervention.
Multi-agent systems are becoming more popular, allowing AI systems to work together, communicate, and optimize outcomes.
Transparency, fairness, explainability, and ethical considerations are crucial in the development and deployment of AI systems.
Regulations, such as the EU AI Act and policies from various governments, are shaping the ethics and use of AI technologies.

Key Discussion Points

The importance of balancing generative AI (right brain) with left brain AI for more effective decision-making and process optimization.
The concept of creating autonomous AI systems that can reason, plan, and take actions towards specific goals.
The rise of multi-agent ...

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