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Summary:
In this podcast episode, the CEO of cloud tech gurus, Fred Stacy, discusses the state of contact center technology and the barriers to cloud adoption. He highlights the exciting advancements in AI-based applications, adoption by market segmentation, the impact of AI on the labor market, and navigating the transformative technological revolution.
Key Points:
The Rolling Stones' song "Get off of my cloud" was a response to the pressure to continually produce hits, and today, technologists encourage companies to get on the cloud.
Migrating to cloud communications platforms has been slow among many companies, as they still rely on on-premises legacy platforms.
The primary barriers to cloud adoption in contact centers are the perception of contact centers as cost centers, fears, uncertainties, and doubts about migration, and the cost of implementing cloud solutions.
Artificial intelligence (AI) is a top exciting technology in the con...
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