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Key Takeaways
EvaluAgent Focus: Emphasizes outcomes derived from AI rather than merely selling AI as a product. Decision Makers' Understanding: Many lack a clear grasp of AI capabilities, presenting challenges in effective implementation. AI Capabilities at EvaluAgent: Includes automated scoring, conversation analytics, and predictive NPS scoring. AI Benefits in Contact Centers: Enhances agent engagement, empowerment, and personal development. Transparency: Essential for the successful implementation of AI.
Key Statistics
Forrest Research Findings: 66% of decision makers gave incorrect responses about generative AI capabilities. EvaluAgent’s xNPS Feature: Achieves an 85% accuracy rate in predicting NPS scores from interactions.
Key Discussion Points
Importance of AI Outcomes and Transparency: Focuses on the impact and clear usage of AI. AI's Role in Quality Management: Improves agent engagement and customer experience in contact centers. AI’s...
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