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Summary
In this podcast episode, the speaker reflects on their experience spending a day with the team leaders at SSC L. They were impressed with the shared purpose and dynamic between the team leaders, who came from different departments and locations. The speaker emphasizes the importance of team leaders in the contact center industry and highlights the support and development opportunities provided by SSC L. They share insights from team leaders who discuss their experiences and offer tips for aspiring team leaders.
Key Points
– The speaker spent a day with the team leaders at SSC L and was impressed with their shared purpose and dynamic.
– The team leaders come from different departments and locations, but there is a real sense of unity and support.
– SSC L recognizes the importance of providing team leaders with development and support to ensure the success of the industry.
– Team leaders play a critical role in the contact center industry and are responsible for prioritizing tasks and being there for their people.
– The industry requires great communicators and relationship builders who understand the industry inside and out.
– It is important to provide team leaders with career development opportunities and support their progression.
– The speaker highlights the supportive culture at SSC L and the positive interactions they observed during their visit.
– They share interviews with team leaders who discuss their experiences and offer tips for aspiring team leaders.
– Team leaders should have confidence in themselves and be willing to step out of their comfort zone.
– Building relationships and trust with team members is essential for effective leadership.
– SSC L offers a supportive and inclusive work environment, with opportunities for development and support.
Key Statistics
– There were 20 team leaders from different departments and locations present at the event.
– SSC L offers qualifications and development opportunities for team leaders.
Key Takeaways
– Team leaders play a crucial role in the contact center industry and should be supported in their career development.
– Confidence and stepping out of one’s comfort zone are important for success as a team leader.
– Building relationships and trust with team members is key to effective leadership.
– SSC L provides a supportive and inclusive work environment with opportunities for development.
– The contact center industry offers a variety of roles and opportunities for growth.
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