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Summary
Shara Lee Pinnock, a senior subject matter expert at DDC Outsourcing, shares her journey in the contact center industry in a podcast episode. She started her career as a sales advisor in a contact center before transitioning to customer services. Pinnock's passion for helping people and improving processes led her to become a team manager. Despite initially not getting the position, she used it as motivation to learn and develop her skills. Pinnock managed teams of various sizes, including voice, back office, email, and social media teams. She emphasizes the importance of continuous learning and taking on new challenges.
Key Points
Shara Lee Pinnock has been with DDC Outsourcing for almost 10 years.
She initially worked as a sales advisor in a contact center before transitioning to customer services.
Pinnock played a crucial role in onboarding the company's first energy utilities customer service contract.
She learned various...
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