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Key Takeaways
A leader in a CX team plays a crucial role in driving communication with customers, advocating for the team, and connecting different areas of the company.
The front line in customer service roles is often undervalued, leading to challenges in recognition and career advancement.
There is a disparity in gender representation in leadership roles within the CX space, with women often being underrepresented.
Events and conferences in the CX community provide valuable learning opportunities and networking, but access to these events can be challenging, especially for those in lower-paid roles.
Building confidence, empowerment, and supporting one another are essential for success in leadership and customer service roles.
Key Statistics
Over 60-70% of individuals in CX roles are women, while only around 25% of leadership roles are held by women.
Key Discussion Points
The importance of recognizing and valuing the front l...
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