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Key Takeaways
Early Training: Customer support training from a young age can have a lasting impact on customer service skills.
Customer Consent: Asking for customer permission and choice can positively affect the overall customer experience.
Offshoring Success: Offshoring customer support can be successful if agents are properly trained and empowered.
Elevate CX: This is a community-driven initiative providing resources and networking opportunities for customer experience professionals.
Community Engagement: Community engagement and support are essential for career development in the CX industry.
Preparation: Companies need to prepare in advance for customer interactions to provide excellent service.
Key Statistics
Over 46 events have been organised by Elevate CX in three countries.
Key Discussion Points
The importance of customer support training and empowerment.
The impact of offshoring customer support on the customer experience.
The...
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