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Summary
In this podcast episode, the hosts interview Shawn Wiltshire, the director of strategy and operations at the contact hub in Barbados. Shawn shares her journey into the CX and BPO industry, starting from an administrative role in a technology company to working in events management and eventually finding her passion in customer service. She also discusses the founding of the contact hub and the opportunities for growth in the Caribbean region.
Key Points
Shawn Wiltshire has nearly 20 years of experience in BPO and customer experience.
She started her career in a technology company, then moved into events management, before getting her first contact center experience in the UK.
Shawn's organic journey led her to discover her love for the fast-paced, problem-solving nature of the CX industry.
She founded the contact hub in Barbados to provide BPO services and take advantage of the growing opportunities in the region.
Barbado...
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