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Key Takeaways
Evolving CX Landscape: The customer experience (CX) landscape in Latin America is undergoing significant changes, driven by shifts in candidate expectations and interests.
Shift in Role Preferences: Candidates now favour roles offering meaningful interactions, such as chat and email support, over traditional phone-based customer service positions.
Clear Communication in Recruitment: Job seekers increasingly expect clear and accurate communication regarding job roles and expectations throughout the recruitment process.
Emergence of Skills-Based Hiring: Employers are prioritising candidates with specific experience, marking a shift from hiring based solely on potential or entry-level qualifications.
Demand for Career Advancement: The demand for CX roles is now leaning towards positions that offer growth potential and opportunities for career advancement within the industry.
Growth in Language Services: There has been an increase in i...
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