Podcast ¦ CX Files: Alex Mead – Total CX – Bahrain For Nearshore And Offshore CX

Summary

This podcast features a conversation with Alex Meade, CEO of total CX, who shares insights about the emerging customer experience market in Bahrain. Alex discusses the unique aspects of Bahrain, such as the high level of English fluency and the use of “White Arabic,” which makes it an attractive location for outsourcing CX services. He also highlights the strong work ethic and adaptability of the Bahraini workforce. Alex outlines the four key offerings of total CX, including flexible resources, technology support, process improvement, and employee experience enhancement.

Key Points

• Bahrain is becoming an attractive location for outsourcing customer experience services due to its high level of English fluency and use of “White Arabic.”
• The Bahraini workforce has a strong work ethic and adaptability, making them capable of handling multi-channel customer service tasks.
• Total CX offers flexible resources and technology support for clients looking to outsource CX services.
• They can provide contact center platforms and integrate with various CRM platforms.
• Total CX focuses on enhancing the overall CX by offering process improvement and employee experience enhancement.

Key Statistics

• Over the past five years, Bahrain has seen a growing interest in the customer experience management field.
• English fluency in Bahrain is comparable to Oxford and Cambridge English standards.
• “White Arabic” is a widely spoken and understood language in Bahrain, making it a hub for Arabic CX operations.
• The Bahraini workforce has a strong work ethic and can handle high-volume CX tasks.

Key Takeaways

• Bahrain offers a unique combination of English fluency and “White Arabic” language proficiency, making it an attractive location for outsourcing customer experience services.
• The Bahraini workforce has a strong work ethic and adaptability, making them capable of delivering multi-channel customer service.
• Total CX provides flexible resources, technology support, process improvement, and employee experience enhancement to clients.
• Bahrain’s emerging CX market presents opportunities for enterprises looking to outsource CX services and improve their overall customer experience.
• Client organizations can leverage the resources, technology, and expertise of total CX to enhance their CX operations.
• Bahrain’s labor arbitrage, coupled with its strong work ethic, provides cost-effective CX solutions to global enterprises.
• Total CX focuses on aligning Western European and US CX approaches with Bahraini work ethics to deliver exceptional results.
• The diverse industry landscape in Bahrain opens doors for all types of businesses looking to outsource their CX operations.
• Bahrain’s weather, infrastructure, and connectivity contribute to its suitability as a CX outsourcing destination.
• Total CX’s comprehensive offerings make it a one-stop solution for organizations seeking to enhance their customer experience.
• By marrying old-school CX principles with advanced technology, total CX aims to create a unique CX approach in Bahrain.
• The combination of linguistic fluency, cultural adaptability, and technology capabilities makes Bahrain an attractive choice for CX outsourcing.