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Summary
This podcast features a conversation with Alex Meade, CEO of total CX, who shares insights about the emerging customer experience market in Bahrain. Alex discusses the unique aspects of Bahrain, such as the high level of English fluency and the use of "White Arabic," which makes it an attractive location for outsourcing CX services. He also highlights the strong work ethic and adaptability of the Bahraini workforce. Alex outlines the four key offerings of total CX, including flexible resources, technology support, process improvement, and employee experience enhancement.
Key Points
Bahrain is becoming an attractive location for outsourcing customer experience services due to its high level of English fluency and use of "White Arabic."
The Bahraini workforce has a strong work ethic and adaptability, making them capable of handling multi-channel customer service tasks.
Total CX offers flexible resources and technology suppo...
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