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Key Takeaways
Customer preferences dictate communication methods in collections: Always align with their preferred means of contact.
Shift from phone calls to email: The primary communication channel has evolved, reflecting broader trends in business communications.
Building rapport enhances payment recovery: Developing a strong client relationship can improve payment recovery and overall customer satisfaction.
Addressing grievances is crucial: Resolving issues like invoice disputes is key to minimizing delays in payments.
Diverse payment options facilitate smoother transactions: Including options such as PayPal and Amazon Pay makes the payment process easier for customers.
Integrating customer service and collections: This leads to a more efficient process for resolving payment issues.
Provide documentation with dunning letters: Including invoice copies can reduce confusion and disputes over payments.
Evolving collection strategies: Constant ad...
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