Access the full podcast series here
Key Takeaways
Emphasising customer centricity can help build brand loyalty, even in the collections industry.
Balancing the goals of collecting debt while providing a positive customer experience is essential for repeat business.
Technology, such as AI, payment portals, and communication apps, play a significant role in enhancing customer interactions.
Attending industry conferences can provide valuable insights and networking opportunities for professional growth.
Key Statistics
65% of Eastern Funding's business comes from repeat customers.
The conference discussed the role of AI in credit and collections strategies.
Key Discussion Points
The importance of handling delinquent accounts with tact due to potential future business opportunities.
The impact of technology, such as payment portals and communication apps, on customer interactions.
The value of industry conferences for learning best practices and networking.
Podcast Description...
Access this content for FREE by signing up for ROAR Membership.
Join with a Basic (free) or Plus membership (for extra features).
Create an account by clicking here or if you have an account sign in below.