Insight and Research

ABOUT: An in-depth analysis of the initial three-month implementation of the FCA's Consumer Duty rules, highlighting challenges and areas for… Read More »[INSIGHTS]: Consumer Duty – The First Three Months

ABOUT: The Final Report focuses on improving the credit information market to benefit consumers, firms, and the UK economy. LINK:… Read More »[INSIGHTS]: Credit Information Market Study Final Report

ABOUT: Exploring the Complexities and Challenges of Sharing Vulnerability Data in Essential Services LINK: https://www.moneyandmentalhealth.org/wp-content/uploads/2023/11/Too-much-information-data-sharing-policy-note-WEB.pdf Summary The policy note "Too… Read More »[INSIGHTS]: Too Much Information? Key Considerations for Vulnerability Data-Sharing

ABOUT: Highlighting New Insights on Debt Advice Referrals LINK: https://www.bristol.ac.uk/media-library/sites/geography/pfrc/documents/Joined%20up_web.pdf Summary The University of Bristol's Personal Finance Research Centre (PFRC)… Read More »[INSIGHTS]: Joined Up: Supporting Debt Advice Clients Through Strong Referral Partnerships

ABOUT: Quantum Computing Poised to Revolutionize Industries and Societal Functions. LINK: https://www.citigroup.com/global/insights/citigps/quantum-computing Summary This report explores the burgeoning quantum computing… Read More »[INSIGHTS]: Quantum Computing: Moving Quickly From Theory to Reality

ABOUT: A comprehensive exploration of adapting to the FCA's BiFD Project and Consumer Duty in the financial sector. LINK: Navigating… Read More »[INSIGHTS]: Navigating Regulatory Shifts – whitepaper

ABOUT: A comprehensive guide for individuals seeking help with gambling issues. LINK: GamCare Core Messages and Self-Help Toolkit Summary The… Read More »[INSIGHTS]: GamCare Core Messages and Self-Help Toolkit

ABOUT: New Regulatory Reporting Requirements for Consumer Credit Introduced in 2023 LINK: https://www.fca.org.uk/publication/consultation/cp23-21.pdf Summary The Consumer Credit (Regulatory Reporting) Instrument… Read More »[INSIGHTS]: CP23/21 Consumer Credit (Regulatory Reporting) Instrument 2023

ABOUT: UK's digital engagement surges in 2023, with Alphabet and Meta dominating the online space. LINK: https://www.ofcom.org.uk/__data/assets/pdf_file/0029/272288/online-nation-2023-report.pdf SUMMARY: The "Online… Read More »[INSIGHTS]: Online Nation 2023 Report: A Comprehensive Overview of the UK’s Digital Landscape

ABOUT: The 2023 Customer Experience Excellence Report highlights the tipping point in AI adoption for enhancing customer experience. LINK: https://kpmg.com/uk/en/home/services/consulting/customer-consulting/customer-experience-excellence.html… Read More »[INSIGHTS]: Customer Experience Excellence Report UK 2023/24