Insight and Research

Date:    21st February 2024 Time:   10:00 – 11:30am Details Designing communication to support and get results - embedding… Read More »[EVENT] Intelligibility: Designing communication to support and get results – embedding intelligibility in the debt management sector

Kevin Still discusses the significant developments in the implementation of consumer duty regulations by the Financial Conduct Authority (FCA) around… Read More »INSIGHTS ¦ Adapting Messaging for Modern Consumers

Link: https://www.bain.com/insights/united-we-thrive-the-untapped-power-of-bank-fintech-partnerships/ Summary The Bain & Company brief titled "United We Thrive: The Untapped Power of Bank-Fintech Partnerships" delves into… Read More »INSIGHTS ¦ Banks Increasingly partnering with Fintechs

Summary of the new consultation regrading reform of the Consumer Credit Act: link Summary The UK government is planning to… Read More »[INSIGHTS]: Reforming the Consumer Credit Act Consultation

ABOUT: The Financial Conduct Authority's guidance aims to enhance consumer protection in evolving retail financial markets. LINK: https://www.fca.org.uk/publication/finalised-guidance/fg22-5.pdf Key Points… Read More »[INSIGHTS]: Financial Conduct Authority’s Guidance on Consumer Duty in Retail Financial Markets

ABOUT: This article discusses the Financial Consumer Agency of Canada's guidelines for supporting consumers with mortgage loans during exceptional circumstances.… Read More »[INSIGHTS]: Guideline on Existing Consumer Mortgage Loans in Exceptional Circumstances – Canada

ABOUT: Navigating mortgage payments during financial hardships is crucial, as outlined by the Financial Consumer Agency of Canada. LINK: Paying… Read More »[INSIGHTS]: Paying Your Mortgage When Experiencing Financial Difficulties – Canada

ABOUT: Exploring strategies for inclusive design to aid individuals with dyscalculia and low numeracy skills. LINK: Designing for People with… Read More »[INSIGHTS]: Designing for People with Dyscalculia and Low Numeracy

ABOUT: The FCA's BiFD project aims to support borrowers in financial difficulty, especially due to the pandemic, by ensuring firms… Read More »[INSIGHTS]: Borrowers in financial difficulty (BiFD) project – supporting those facing payment difficulties due to coronavirus – interim findings

The Financial Conduct Authority (FCA) webinar, delved into the implementation and next steps for the Consumer Duty. The session brought… Read More »[INSIGHTS]: Consumer Duty: The next steps, FCA, webinar