Insight and Research

Link Description The "In the Public Interest?" report examines the psychological impact of debt collection practices by local and national… Read More »INSIGHTS ¦ The psychological toll of local and national government debt collection practices

Link Description The "Financial Health Report: Affordability and Forbearance Subgroup" provides an in-depth analysis of the financial landscape in the… Read More »INSIGHTS ¦ Financial Health Report 2024

Link Description The "Debts and Despair" report explores the severe psychological impact of debt collection practices on individuals, particularly those… Read More »INSIGHTS ¦ How debt collection practices cause psychological harm

Link Description The document "Pepper Arrears Report" provides an analysis of trends in UK residential mortgage arrears, with a focus… Read More »INSIGHTS ¦ UK residential mortgage arrears improve

Link Description The document "Why Agents Are the Next Frontier of Generative AI" discusses the evolving role of generative AI… Read More »INSIGHTS ¦ Why agents are the next frontier of generative AI

Link Description The "2024 IT Risk and Compliance Benchmark Report" provides a detailed analysis of the evolving governance, risk, and… Read More »INSIGHTS ¦ 2024 IT Risk and Compliance Benchmark Report

Link Key Take Aways Labour market easing: The July 2024 jobs report shows job creation falling below expectations, with rising… Read More »INSIGHTS ¦ Debt Collection Action Plan for Credit Unions

Download as pdf Overview of Debt Advice Solutions in Canada The debt solutions landscape in Canada is diverse. With rising… Read More »Consumer Proposals – Canada – A Debt Support Solution Explainer

The reciprocity principle is a fundamental social rule that suggests individuals are more likely to return favours when they receive… Read More »INSIGHTS+ ¦ Reciprocity Principle – in Collections [Behavioural Series]

Implementing Social Norms Theory within a collections function can significantly enhance the effectiveness of debt recovery strategies for creditors. Social… Read More »INSIGHTS+ ¦ Social Norms Theory – in Collections [Behavioural Series]