Insight and Research

2024 Collections Benchamarking An interesting dicussion that the Credit and Collections Technology Think Tank for 2024. Certainly some bit themes… Read More »EVENT SUMMARY+ ¦ Credit and Collections Technology Think Tank 2024

The Credit Information Market Study (CIMS), initiated by the Financial Conduct Authority (FCA), aims to enhance the quality and consistency… Read More »INSIGHTS ¦ Credit Information Market Study: Implications for Creditors

There has just been a slew of new FCA portfolio letters setting out the strategy for 2025. Consumer Duty as… Read More »Insights: FCA Portfolio Letters

Link Key Takeaways The professional services industry is undergoing significant transformation driven by generative AI (GenAI), which is reshaping traditional… Read More »INSIGHTS ¦ Future of Consulting in an AI world – Canton Capital

Link Key Takeaways Council tax arrears are a significant and growing issue, with £6 billion owed in England by March… Read More »INSIGHTS ¦ Council Tax: Looking through the keyhole – Stepchange report

Link Key Take Aways There is broad support for MaPS continuing to fund a range of debt advice services, from… Read More »INSIGHTS ¦ Consultation on MaPS proposals for the delivery of its debt advice strategy

Recent updates to the FCA’s CONC 7 rules (PS24/2) represent a significant advancement in protecting consumers facing financial difficulties, particularly… Read More »INSIGHTS ¦ PS24/2 Strengthening protections for borrowers in financial difficulty

A summary of the final notice from the Financial Conduct Authority (FCA) regarding TSB Bank's handling of customers in financial… Read More »INSIGHTS+ ¦ TSB Final Notice – FCA – Summary of findings

Quantum Technology: A briefing for Financial Services - Download This briefing document provides an overview of the current status of… Read More »INSIGHTS ¦ Quantum Technology for Financial Services

Roundtable and workshop discussing the use of behavioural science techniques, and their applicability, plus use cases, in Collections. This Live… Read More »EVENT SUMMARY+ ¦ Behavioural Science and its use in Collections