HIGHLIGHTS ¦ DEMSA Newsletter

What you need to know this week

  • Data from Money Wellness revealed 3,994 visits seeking debt advice during the Christmas period, highlighting growing financial pressures.
  • Rising costs are expected in 2025, including food, energy, water, and council tax.
  • Citizens Advice identified low awareness of water social tariffs, with 42% of eligible individuals unaware of their existence.
  • Darryl Matthews joins Inicio AI as CX Director, emphasising strategic creditor liaison in 2025.
  • The FCA investigated unauthorised debt and claims management activities, conducting searches and arrests.
  • Cybersecurity remains critical; firms should advance beyond Cyber Essentials to build resilience and trust.
  • The FCA published new rules to strengthen resilience in the UK financial sector, effective 1 January 2025.
  • Ransomware-as-a-service (RaaS) continues to evolve, necessitating adaptive defence strategies.
  • Nigel Bryant’s blog highlights the deployment of vulnerability toolkits and disruptive technologies in 2025.
  • The FCA outlines retail banking priorities for 2025, including Consumer Duty, operational resilience, and financial crime prevention.
  • Intelligibility and consumer understanding remain key FCA focus areas, with related events scheduled for February 2025.
  • FourNet’s CX Roadshow in February 2025 will address digital transformation and leveraging AI in debt resolution.

Read the full summary – here


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