DEMSA Newsletter ¦ Summary

What you need to know this week

  • Prices rose by 2.2% year-on-year to July 2024.
  • The FCA’s CONC 8 review is now expected to start in early 2025.
  • Top-ranked personal current account providers in GB include Monzo, Starling Bank, and Chase.
  • Cyber-resilience remains a focus, with the ICO offering tips on securing IT systems.
  • The PSR has published its response to the call for views on expanding variable recurring payments.
  • The IPA reminded IPs of the IVA reporting requirements under Rule 8.26(4).
  • FCA Innovation Newsletter discussed AI in debt advice and its impact on consumer experience.
  • ECB is consulting on standards for enforcement work and oversight in debt recovery.
  • The StepChange Connected event is scheduled for 19 September.
  • The IPA Personal Insolvency Conference will occur on 28 November 2024 in Manchester.
  • A webinar on technology aiding consumer outcomes is set for 11 September 2024.
  • AI’s role in debt advice sector continues to expand, with concerns about customer experience.

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See also  DEMSA Column: CP24-19 / Vulnerability / Consumer Duty / CX / Cyber / Collaborations / Events