ROAR Research

We are updating our survey on Collections and Recoveries Trends and Benchmarking, once again, for the end of 2024. The survey covers all markets and market sectors. Results will be anonymised and aggregated, with participants getting a first look at the results for free. Once again the survey can be anonymous and you can fill out what you can. Remember to click the option to get sent a copy of last years survey, immediately after your response. We will also… Read more

Digital and AI collections has been a hot topic for a while, but with AI technology being in the news since the standard of the year it is getting warmer. In our Spring/Summer survey this year we have decided to take a temperature check on this burgeoning sector of technology to find out what is behind really going on behind the scenes, myth vs reality. Join us to find out more, the highs and the lows, from your peers in… Read more

We are updating our survey on Collections and Recoveries Trends and Benchmarking for the end of 2023. This covers all markets and market sectors. The information will be anonymised, aggregated and resent back to all participants. In addition, it will provide insight at industry events and forums. If you would like a view and benchmarking on Global Collections Strategy and current conditions, please complete the questionaire below, it should only take a few minutes (or use this link to access… Read more

Summer is over (or winter if you are in the south!) and it’s time for a quick look at Collections and Recoveries conditions before the second half of 2023. 5 questions, comments only, and we are now supporting multiple languages. Please respond in the language you prefer, and we will compile the results in the languages below. Click on the link to access in your preferred version. English ¦ Español ¦ Français ¦ Italiano ¦ Deutsch ¦ Português ¦ Arabic… Read more

The next CSA webinar event is coming up and we are planning to cover something different with Indigo Cloud… a survey of Tea drinking, biscuit-eating habits in Collections… and yes some work stuff on collections systems too… … thanks for taking part, we will have some fun with this 🙂