ROAR-Insights

Ensuring compliance with Consumer Duty and regulatory requirements within a collections function is pivotal for creditors. The evolving regulatory landscape necessitates robust measures to stay compliant, protect consumer rights, and mitigate legal risks. This article delineates pulls from our ROStrategy interview knowledge base to highlight the top ten key elements needed for successful implementation, examines their importance, outlines key considerations, and explores the benefits for businesses. Why Compliance with Consumer Duty and Regulatory Requirements Compliance with Consumer Duty and regulatory… Read more

The assessment of affordability and the identification of vulnerable customers are crucial components within a collections function for any creditor. Implementing effective techniques and tools to manage these processes is essential for ensuring fair treatment of customers, compliance with regulatory requirements, and maintaining the financial health of the organisation. This article outlines the key elements needed for successful implementation, highlights the importance of this practice, and details the expected benefits. Why Assessing Affordability and Identifying Vulnerable Customers is Important Assessing… Read more