Event Summaries

EVENT SUMMARY ¦ FCA: Vulnerabilty and Consumer Outcomes discussion

Kevin Still and Chris Warburton caught up to discuss the recent FCA vulnerability process review webinar, and other outcomes such as the study on Consumer Outcomes. Plenty going on at the moment and signalling what may be needed going forward for the industry. A dive into the FCA’s recent webinar on consumer vulnerability, highlighting key takeaways, regulatory themes, and the evolving landscape of consumer protection. The discussion industry gaps in vulnerability testing, the role of digital and AI solutions, and… Read more

EVENT SUMMARY ¦ AI at the Cutting Edge

A superb event yesterday evening with Enterprise Tech Monthly at the London Stock Exchange Group in London, talking about AI at the Cutting Edge. We all know this is moving fast, but it is even faster under the surface… and open source models are just going to out compete everything. Likely will accelerate even futher! Really top notch speakers. Key Take Aways The rapid pace of AI advancements is making it increasingly difficult for enterprises to keep up, with 10,000… Read more

EVENT SUMMARY ¦ Intelligibility – An update on customer communications

A follow up discussion to our session on Intelligiblity in 2024. This continues to be a focus for the FCA and with focus on consumer duty, measuring effectiveness of implementation, having tools to assess and quickly adjust communications can be invaluable. Description This session discussed the growing regulatory focus on consumer intelligibility, particularly in relation to the UK’s Consumer Duty and FCA guidelines. It explores how firms are using tools like Amplify, from Amplified Global, to improve communication clarity and… Read more

EVENT SUMMARY+ ¦ Credit and Collections Technology Think Tank 2024

2024 Collections Benchamarking An interesting dicussion that the Credit and Collections Technology Think Tank for 2024. Certainly some bit themes around data, transparency of process and honesty in communication, all to build trust with customers over the longer term. Regulation and regulatory compliance was a big topic, reflecting the volume of change underway. Likely to continue as a theme into 2025. The Global Collections Benchmarking study is also out. If you would like a copy of the 2023 report and… Read more

EVENT SUMMARY ¦ FourNet: Digital Transformation Summit 2024

Another great event from the FourNet team in Manchester.. I always come away super informed… if not a little concerned… around some of the latest security threats. The landscape continues to evolve… it was interesting to see how AI is helping and also getting embedded into some of the issues too. CyberSecurity Key Takeaways Ransomware remains a top threat: The professionalisation of ransomware, especially from Russian-speaking regions, continues to grow.Social engineering on the rise: Sophisticated phishing attempts, brute force attacks… Read more

EVENT SUMMARY ¦ NPL Global 2024

Interesting day at NPL Global yesterday. Certainly some concerns about a slow down and more stage 2 debt across Europe … also opportunities in Mexico and Peru … Key Takeaways Post-COVID-19 recovery has led to substantial shifts in market dynamics, necessitating changes in investment strategies.Regulatory pressures, particularly in Europe, are driving changes in portfolio composition and capital allocation.Changing global macroeconomic trends are creating both risks and opportunities for asset management firms.Rising interest rates have made the financial environment more challenging… Read more