Demsa

In today’s bulletin: General update Consumer Understanding under the Consumer Duty Quality Assurance Frameworks under the Consumer Duty – 21/2/2025 New guide to assist people with additional support needs Personal Insolvency statistics – January 2025 Collaborations Events General update I have steered away from any Rachel Reeves stories this week as we have had a rebellion from FCA-regulated ‘complaint handlers’ being compared with ‘economists’. People Management has examined the wider implications of career history embellishments and false information after inconsistencies… Read more

In today’s bulletin: General update Quality Assurance Frameworks under the Consumer Duty – 21/2/2025 Consumer Understanding under the Consumer Duty Competency Assessments and Skill Gap Analyses to be an SMF Collaborations Events General update I was delighted to chair one of the Credit Strategy creditor roundtables on Monday last week. There was a strong focus on the Consumer Duty and the outcomes of IVAs. Creditor voting and IVA variations were ‘hot topics’. Future events: https://www.creditstrategy.co.uk/events/premium-roundtables The UK economy unexpectedly grew… Read more

In today’s bulletin: General update FCA QA survey for end of February 2025 – event on 21/2/2025 Charging CMCs from April 2025 FCA steps up action against misleading financial adverts Collaborations Events General update The Bank of England has halved its growth forecast for this year as it cut interest rates to the lowest level for more than 18 months. The Bank cut interest rates to 4.5% from 4.75%. At its meeting ending on 5 February 2025, the MPC voted… Read more

In today’s bulletin: General update Debunking data protection myths about AI FCA writes to claims management firms (CMCs) and other portfolio letters Intelligibility - Consumer Understanding - the next challenges - 27/2/2025 Priority Services Register (PSR) enrolment and safe data sharing Collaborations Events General update Where is our world heading as Canada and Mexico announce retaliatory tariffs after the US imposes 25% import taxes on goods from the 2 countries, as well as a 10% tax on China. AstraZeneca has… Read more

In today’s bulletin: General update Does your Financial Crime Policy cover Money Mules? FCA update on open banking including Variable Recurring Payments Customer vulnerability disclosures in the supply chain Scottish Debt Solutions - Q3 2024/25 Personal Insolvency statistics for 2024 FOS Strategic plans and budget Collaborations Events General update The BBC has reported that US President Donald Trump has said PM Sir Keir Starmer has done a "very good job thus far" and that the pair have a "very good… Read more

In today’s bulletin: General update Citizens Advice report – ‘How poor debt advice is pulling people into inappropriate IVAs’ Ofwat consultation on Priority Service Registers (PSRs) – responses, including DEMSA Collaborations Events General update As referenced before Christmas, don’t mention Tulips ahead of Spring. Tulip Siddiq has now resigned as a Treasury minister. Lord Mandelson has praised Trump ahead of his inauguration. The comments are a stark contrast to comments in 2019, when he called Trump a "danger to the… Read more