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Podcast Link: CnR
Summary
Chris Petrovsky, a seasoned collections manager with over two decades of experience in the field, shared his insights on the evolution of the collections industry and the importance of relationship-building in a recent episode of the "Collecting Thoughts" podcast. Starting his career unexpectedly in collections, Petrovsky emphasized the shift from traditional methods to more technology-driven strategies and the significance of personal connections in ensuring successful collections.
Key Points and Ideas
Unexpected Career Path: Petrovsky began in marketing, expecting a career in sports, but serendipitously moved into collections.
Early Days at UPS: His early collections work was manual, involving paper lists and direct phone calls without the aid of modern technology.
Evolution of Collections: Transitioned from traditional paper-based methods to more technology-driven approaches.
Importance of Personal Touch:...
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