More updates like this from RO-AR.com: Subscribe
Link: PunkCX
In the latest episode of the Punk CX podcast, host Adrian Swisco engages in a conversation with Micah Solomon, a renowned customer service consultant, trainer, and author. Solomon, known for his expertise in elevating customer service standards, shares valuable insights from his latest book "Can Your Customer Service Do This?" The book focuses on creating an anticipatory customer experience that builds lasting loyalty.
Key Points and Ideas
Customer service transformation is more than a technological upgrade; it's about fundamental changes in operations and mindset.
The importance of understanding and meeting even the unexpressed needs of customers.
Strategies for delivering exemplary, iconic customer service that differentiates a business.
The concept of "Gold Touch" customer service - always adding something extra to enhance the customer experience.
The role of humor in customer service, used judiciously and contextuall...
Access this content for FREE by signing up for ROAR Membership.
Join with a Basic (free) or Plus membership (for extra features).
Create an account by clicking here or if you have an account sign in below.