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Podcast Link: Credit Shift
Summary: Gen AI and Large Language Models (LLMs) like GPT-3 are having a significant impact on Business Process Outsourcing (BPO) and financial institutions. BPO, a massive industry, faces the challenge of maintaining legacy IT infrastructure that is hard to change. LLMs are offering solutions by identifying and modifying code, potentially transforming BPO. However, the closed-loop or private LLMs are crucial for data security and compliance. Companies are urged to actively plan and embrace LLM technology, recognizing its potential to automate tasks and provide more customized services. While LLMs are changing the nature of some jobs, it's unlikely to cause significant job losses.
Key Points and Ideas:
Gen AI and LLMs are reshaping various industries, including finance and BPO.
Legacy IT infrastructure in many companies is challenging to maintain and change.
LLMs like GPT-3 can identify and modify code, of...
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