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Key Takeaways
Active Learning is Essential
Traditional lecture-style training methods result in low retention rates; active application through practice is critical for skill acquisition.
Competence Drives Confidence
Individuals need to achieve competency in their roles to build confidence, ultimately leading to improved performance.
Focus on Core Skills Over Edge Cases
Training should prioritise the 80% of common interactions rather than spending disproportionate time on rare edge cases.
Technology as a Solution
Utilising technology for simulating real-world scenarios can enhance training effectiveness and help scale training programmes consistently.
Feedback is Crucial
Effective coaching and feedback during practice sessions are vital for developing proficiency in employees.
Retention Rates from Active Engagement
Active learning can increase retention rates from 5-10% to approximately 70-75%.
Shortage of Experienced Trainers
Many organisations...
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