Access the full podcast series here
Key Takeaways
The importance of unifying different parts of an organisation to create a cohesive customer experience.
The significant impact of improving customer experience on business results, such as a 617% increase in conversions.
The need for companies to focus on employee experience to deliver great customer experiences.
The challenge of outdated tools and systems hindering employee performance and customer experience delivery.
Key Statistics
617% increase in conversion rate after improving customer experience.
187% increase in a particular product's sales after enhancing the customer experience.
Key Discussion Points
Lack of focus on employee experience in many organisations impacting customer experience.
The challenge of breaking down silos within an organisation to create a seamless customer experience.
The importance of designing user-friendly tools and systems for employees to deliver better customer experiences.
Podcast Descri...
Access this content for FREE by signing up for ROAR Membership.
Join with a Basic (free) or Plus membership (for extra features).
Create an account by clicking here or if you have an account sign in below.