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Key Takeaways
Cultural fit is a crucial factor when choosing an outsourcing partner, even more so than price.
Buyers are seeking additional value, flexibility, and agility from outsourcing relationships.
Quality and proactivity are key areas for outsourcers to focus on to improve customer experience.
The CCMA is focused on supporting contact centres in the UK to achieve excellence through sharing best practices, research, and events.
The European Contact Centre Awards and other upcoming events provide opportunities for learning, networking, and recognition in the industry.
Key Statistics
Nominations for the European Contact Centre Awards close on July 19th.
The Awards evening for the European Contact Centre Awards will be on November 26th.
The CCMA Technology Summit is scheduled for October 2nd.
The CCMA offers a contact centre standards framework and an academy for training courses.
Key Discussion Points
Importance of cultural fit in o...
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