RO-AR Podcast: Access here
Podcast ¦ CX Passport: The one where emotions drive experiences – Ariana Bucio COO at BP Gurus E183
Access the full podcast series here ### Key Take Aways 1. Customer experience should be approached as a designed and intentional… Read More »Podcast ¦ CX Passport: The one where emotions drive experiences – Ariana Bucio COO at BP Gurus E183
Podcast ¦ CX Files: Graham Brown – Alorica – Using AI To Offer CX In Any Language
Access the full podcast series here Key Takeaways Emerging Technology: AI-driven simultaneous voice translation is becoming a transformative solution in customer… Read More »Podcast ¦ CX Files: Graham Brown – Alorica – Using AI To Offer CX In Any Language
Podcast ¦ Credit Shift: News Update AI’s Growing Influence in Credit Mortgage Trends, Buy-Now-Pay-Later Debt, and Generative AI in Financial Services
Access the full podcast series here Key Takeaways A significant portion of homeowners prefers personal interaction over digital solutions for mortgage… Read More »Podcast ¦ Credit Shift: News Update AI’s Growing Influence in Credit Mortgage Trends, Buy-Now-Pay-Later Debt, and Generative AI in Financial Services
Podcast ¦ CX Passport: The one with yellow iron CX – Lynn Daniel CEO The Daniel Group E184
Access the full podcast series here Key Takeaways Importance of Customer Experience (CX) CX is increasingly critical for B2B companies, especially… Read More »Podcast ¦ CX Passport: The one with yellow iron CX – Lynn Daniel CEO The Daniel Group E184
Podcast ¦ Punk CX: Within five years, contact center agents will become contact center specialists – Interview with Sam Wilson of 8×8
Access the full podcast series here Key Takeaways Focus on Customer Retention: Organizations should prioritise customer retention as a primary strategy,… Read More »Podcast ¦ Punk CX: Within five years, contact center agents will become contact center specialists – Interview with Sam Wilson of 8×8
Podcast ¦ Next In Queue: These Go to Eleven featuring Jarad Haggard
Access the full podcast series here Key Takeaways The origins of the mockumentary genre offer valuable insights into the cultural dynamics… Read More »Podcast ¦ Next In Queue: These Go to Eleven featuring Jarad Haggard
Podcast ¦ Get out of wrap: 201 – Ian Chappell of Centrical on Team Leader performance and support
Access the full podcast series here Key Takeaways Importance of Employee Engagement: Employee engagement is critical in contact centres and should… Read More »Podcast ¦ Get out of wrap: 201 – Ian Chappell of Centrical on Team Leader performance and support
Podcast ¦ Collecting Thoughts: Larry Chapman on Humanized Collections at Tennessee Valley Federal Credit Union
Access the full podcast series here Key Takeaways Empathetic Communication: The stigma surrounding collection processes often induces fear and anxiety in… Read More »Podcast ¦ Collecting Thoughts: Larry Chapman on Humanized Collections at Tennessee Valley Federal Credit Union
Podcast ¦ Vulnerability Matters: Episode 27 -How we make “Easy Read” documents in seconds with Annie Baker, Tom, and Lilly
Access the full podcast series here Key Takeaways Accessibility Enhancement: Easy read formats significantly improve accessibility for individuals with cognitive disabilities… Read More »Podcast ¦ Vulnerability Matters: Episode 27 -How we make “Easy Read” documents in seconds with Annie Baker, Tom, and Lilly
Podcast ¦ Next In Queue: Dirty Little Secret featuring Casey Denby
Access the full podcast series here Key Takeaways Active Learning is Essential Traditional lecture-style training methods result in low retention rates;… Read More »Podcast ¦ Next In Queue: Dirty Little Secret featuring Casey Denby