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Summary
In this podcast episode, Martin welcomes Andy Roberts, the CEO of Sabio Group, to discuss Saby's journey and their work in the contact center market. Andy shares insights into Saby's evolution from a 30-member team to an internationally recognized organization. He highlights Saby's focus on addressing problems faced by customers and agents, utilizing technology to improve efficiency and customer experience. Andy also emphasizes the importance of a people-oriented approach, fostering long-term relationships with customers and supporting their well-being.
Key Points
Saby has been a systems integrator and managed services expert services provider for over two decades, specializing in the contact center market.
The company focuses on solving problems in the contact center industry, improving the lives of agents and customers through technology.
Saby's approach involves removing repetitive tasks from agents' workload, using automat...
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