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Why Payment Innovation Fails
The Truth About Affordability
Beyond AI Hype: What Digital Transformation Really Means
AI in Business: What is really happening?
Financial Inclusion: Credit Union model working well
The Future of Bill Payments
Reputation, Regulations and Reality: What the Public Really Thinks
S-Curves, Slowdowns and Surprises
Changing Perceptions : Collections Support
Paying Attention to Focus, Engagement and Action
Latest Insights
Affordability Summit: UK
15 April 2026
Affordability Summit: Canada
6 March 2026
Working with debt advice providers to support consumers in energy debt
26 February 2026
Policy Statement PS26/1 Regulation of Deferred Payment Credit (unregulated Buy Now Pay Later): Feedback to CP25/23 and final rules
26 February 2026
Supplier Performance Report: January to June 2025
26 February 2026
In-Touching-Distance
26 February 2026
Billing journeys: Improving customer experiences
26 February 2026
FCA Feedback to the Interim Working Group’s (IWG) Final Report
26 February 2026
MaPS Standards Toolkit – v1.0
26 February 2026
Lost in the system: Experiences of council tax collection in England
26 February 2026
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Latest Blogs
Too Much AI? – Am I a Metal Head?
Found what you are looking for?… it can find you!
It’s the way you tell them
The OG is not AI
Outlandish Predictions for 2026
Is anyone else getting Christmas jet lag?
Round and Round
Ironing time
Catching the windfall – Making time for the important
On Being Useful
Creating Space
Quiet as a… Cat
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