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Informing Risk Operations Strategy
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RO-AR Latest Content
RO-AR
Videos
Revolutionising Customer Service: Future of AI and Chatbots
Evolution and the Future of Collections Tech
Embracing a Digital-First Strategy
Navigating the Future: Riding the wave of uncertainty
Voice Analytics: Transformation and AI
Voice Analytics: Transformation and AI
Real World Applications of Conversational AI
Effective PR: Shaping Financial Services (and Collections)
RO-AR
Insights & Research
EVENT SUMMARY+ ¦ Credit and Collections Technology Think Tank 2024
8 November 2024
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INSIGHTS ¦ Credit Information Market Study: Implications for Creditors
5 November 2024
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Insights: FCA Portfolio Letters
29 October 2024
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EVENT SUMMARY ¦ FourNet: Digital Transformation Summit 2024
18 October 2024
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INSIGHTS ¦ Future of Consulting in an AI world – Canton Capital
18 October 2024
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INSIGHTS ¦ Council Tax: Looking through the keyhole – Stepchange report
18 October 2024
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INSIGHTS ¦ Consultation on MaPS proposals for the delivery of its debt advice strategy
18 October 2024
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INSIGHTS ¦ PS24/2 Strengthening protections for borrowers in financial difficulty
11 October 2024
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INSIGHTS+ ¦ TSB Final Notice – FCA – Summary of findings
11 October 2024
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Collections and Recoveries Trends and Benchmarking – Global 2024
10 October 2024
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RO-AR
Comment
Where’s my Cheese?
Embracing thinking… carefully
The Future? From the Back of the Bus?
Making a Pitch for Excellence
Less of a Blur – more surge pricing
Spring out of Summer
… so boring
A Japanese lesson… or two
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