Digital Shift: Younger Generations Redefining Credit… and Collections

Accelerating Threats – the Rising Cost of Cybersecurity

Prioritising Quality Over Quantity

From Excel to Graphs: Navigating Financial Networks

How Credit Unions can Personalise and Save

Is the Social Contract Fracturing – Post Pandemic Changes

The Lending Dilemma: High Street Banks vs. Credit Unions

INSIGHTS ¦ FCA Consumer Duty: the art of the possible in a year

Podcast ¦ CX Diaries: Mastering the Art of Consumer Complaints with ‘The Complaining Cow’ Helen Dewdney

Podcast ¦ Debt Talk: Debt Talk Poverty & ethnicity premium

Podcast ¦ Punk CX: You don’t get promoted for teaching people how to wash their hands – Interview with James Lawther

Podcast ¦ CX Files: Nirali Amin – LivePerson – The State Of Customer Conversations And The AI Gap

Podcast ¦ Next In Queue: Who Do You Trust featuring Dawud Gordon and Ivan Milenkovic

Podcast ¦ CX Passport: The one with Customer Trust – Ilenia Vidili Customer Centricity Advisor E163

Podcast ¦ Vulnerability Matters: Episode 17 – Being a carer with Trevor Salomon and Chris Fitch

DEMSA Summary: FIN073 / PS24-2 / AI / Collaborations / Events

Newsletter Key Themes ¦ Industry and Regulatory Developments – DEMSA

DEMSA update: FIN073 / PS24-2 / AI / Collaborations / Events

Track to the Future

It’s dark outside

The Digital Frontline – A Retreat to Reading Books

January Fever – Emerging from hibernation

Litter-ally Different

Clutching drains

Looking forward to 2024?

It is starting to feel…