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Videos
Digital Shift: Younger Generations Redefining Credit… and Collections
Accelerating Threats – the Rising Cost of Cybersecurity
Prioritising Quality Over Quantity
From Excel to Graphs: Navigating Financial Networks
How Credit Unions can Personalise and Save
Is the Social Contract Fracturing – Post Pandemic Changes
The Lending Dilemma: High Street Banks vs. Credit Unions
INSIGHTS ¦ FCA Consumer Duty: the art of the possible in a year
RO-AR
Insights, Research and Summaries
Podcast ¦ CX Diaries: Mastering the Art of Consumer Complaints with ‘The Complaining Cow’ Helen Dewdney
17 April 2024
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Podcast ¦ Debt Talk: Debt Talk Poverty & ethnicity premium
17 April 2024
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Podcast ¦ Punk CX: You don’t get promoted for teaching people how to wash their hands – Interview with James Lawther
17 April 2024
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Podcast ¦ CX Files: Nirali Amin – LivePerson – The State Of Customer Conversations And The AI Gap
17 April 2024
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Podcast ¦ Next In Queue: Who Do You Trust featuring Dawud Gordon and Ivan Milenkovic
17 April 2024
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Podcast ¦ CX Passport: The one with Customer Trust – Ilenia Vidili Customer Centricity Advisor E163
17 April 2024
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Podcast ¦ Vulnerability Matters: Episode 17 – Being a carer with Trevor Salomon and Chris Fitch
17 April 2024
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DEMSA Summary: FIN073 / PS24-2 / AI / Collaborations / Events
15 April 2024
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Newsletter Key Themes ¦ Industry and Regulatory Developments – DEMSA
15 April 2024
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DEMSA update: FIN073 / PS24-2 / AI / Collaborations / Events
15 April 2024
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